Say “hello” to Josie Pepper, the new English-speaking robot welcoming travelers at the non-public area of Munich Airport’s Terminal 2. Standing 120-centimeters tall, with sparkling, round eyes and a pleasant voice, Josie Pepper will assist travelers with directions to their gate or recommendations of restaurants or shops. Isn’t she adorable?!
In her initial deployment, Josie Pepper will await passengers at the top of the ramp leading to the shuttle connecting the main terminal to the satellite building. This test phase will be used to show whether Josie Pepper is “accepted” by passengers.
Josie Pepper’s “brain” contains a high-performance processor with a WLAN internet access. This creates a connection to a cloud service where speech is processed, interpreted and linked to the airport data. Josie Pepper isn’t just any robot – with her ability to learn, she answers each question individually. Just like a “real” brain, her system gets steadily better at combining questions with the relevant information to provide more precise replies.
How fun is this? I think every airport could use a Josie Pepper – I think she’ll brighten moods of travelers of all ages!
For more information about Munich Airport and Josie Pepper, including a video of her in action, visit this site.